Booking Terms and Conditions
Welcome to Long Mountain Cabins. Please read these terms before booking, together with the details supplied in your booking confirmation.
The lead guest is responsible for sharing these terms with everyone in their party.
1. Booking and Payment
The person making the booking must be aged 21 or over.
A £50 deposit per cabin is required to secure your booking. Your booking is confirmed once we have received your deposit and issued confirmation.
The remaining balance is due 30 days before arrival. For bookings made within 30 days of arrival, full payment is required when booking.
Please provide the guest and vehicle details requested when booking. Only the agreed number of guests may stay in each cabin. Bookings must not be transferred or cabins sublet without our written agreement.
Accommodation prices include heating, electricity and bed linen. Any additional charges will be shown before you confirm your booking.
If you book through another booking website, please also check the payment and cancellation conditions shown there.
2. Cancellations and Changes
Please notify us of cancellations in writing, preferably by email. We will acknowledge your cancellation.
More than 30 days before arrival: accommodation payments will be refunded, including your £50 deposit.
30 days or fewer before arrival: cancellation charges may apply, up to the full accommodation price. Any amount retained will reflect our actual losses, taking account of costs saved and income from re-letting the accommodation. We will take reasonable steps to re-let the cabin and explain any charge.
If you would like to change your dates, please contact us as soon as possible. Changes are subject to availability and our agreement.
We recommend taking out suitable UK holiday insurance, including cancellation cover.
If we need to cancel your booking, we will contact you promptly. If we cannot offer an alternative that you accept, we will refund payments for accommodation we cannot provide. Your statutory rights remain unaffected.
3. Arrival and Departure
- Check-in: from 4pm
- Check-out: by 10:30am
We operate self-check-in and will send your arrival instructions before you check in.
Please leave on time so we can prepare the cabin for our next guests. Before departure, please wash up, remove rubbish and recycling to the designated bins, and leave the cabin reasonably clean and tidy.
4. Dogs
Dogs are welcome in our designated pet-friendly cabins, by prior arrangement.
The charge is £10 per dog per stay.
Please:
- Keep dogs on a lead around the cabin grounds and under control near livestock.
- Never leave dogs unattended in a cabin.
- Pick up and dispose of all dog waste.
- Tell us promptly about any damage.
Reasonable charges may apply for damage or additional cleaning caused by your dog.
5. A Peaceful Stay
Please respect our quiet countryside setting and the comfort of other guests.
Loud music, excessive noise, fireworks and sky lanterns are not permitted. Firearms must not be brought onto the site.
Group gatherings and any additional visitors must be agreed with us in advance.
Serious or repeated breaches of these rules, particularly behaviour that threatens safety or causes damage, may result in a stay being ended. Any charges or refunds will be assessed fairly according to the circumstances and applicable consumer rights.
6. Looking After Your Cabin
Please treat the cabin, furniture and equipment with care. Report damage, breakages or faults as soon as possible.
Minor accidental breakages will not normally be charged for. Where guests cause more substantial damage or cleaning beyond normal changeover requirements, we may seek reasonable costs. We will explain these costs and provide supporting details.
Only toilet paper should be flushed down the toilet. Please put wipes, sanitary products and other waste in the bins provided—even if packaging describes them as flushable.
Please do not leave rubbish bags outside, as they attract wildlife.
7. Smoking, Barbecues and Fire Pits
Smoking is not permitted inside cabins, on verandas or in the stable yard. Please use the designated outdoor smoking areas and dispose of cigarette ends safely.
Candles, disposable barbecues and guests’ own barbecues or fire pits are not permitted.
Only barbecues and fire pits hired from us may be used, where permitted for your cabin and subject to weather conditions. They must remain in the designated areas and must never be used on a veranda.
Never leave a barbecue or fire pit unattended. Keep children and pets clear, and never bring one inside a cabin, even after use. Please leave ash disposal to us.
8. Safety Around the Site
Children must be supervised outside the cabins. Take care around vehicles, animals, uneven ground and rural paths.
Do not enter barns, stables or restricted areas, climb fences or feed animals. Leave gates as you find them and wash your hands after contact with animals.
Please bring suitable outdoor footwear and a torch for moving around after dark.
Read the fire instructions in your cabin on arrival. Locate the exits and assembly point, and keep escape routes clear.
Do not tamper with alarms or electrical equipment, overload sockets, use extension leads or adapters, or cover heaters. Report faulty equipment immediately.
In a fire, raise the alarm, leave the cabin and call 999. Follow the evacuation instructions and gather at the marked assembly point. Do not attempt to fight the fire or re-enter the building.
9. Access and Mobility
The car park is approximately 30 metres from the cabins, with access along bark paths. Some cabins have ramps and others have steps.
Secondary escape routes may involve windows. Please contact us before booking if anyone in your party has mobility or evacuation needs, so we can explain the layout and discuss suitable arrangements.
10. Facilities and Extras
Towels are not included as standard; towel hire must be arranged in advance.
Cots and highchairs are available by prior arrangement, subject to availability. Please bring your own cot bedding.
Breakfast hampers and other extras must be ordered in advance.
Mobile reception and Wi-Fi can vary. Please contact us if you need help during your stay.
11. Problems During Your Stay
Please tell us promptly about any problem so we have an opportunity to put it right. Reporting something during your stay does not remove your right to raise a complaint afterwards.
We may need access to a cabin for essential maintenance or safety reasons. We will give reasonable notice wherever possible, except in an emergency.
We will take reasonable steps to deal with interruptions to services and keep guests informed. Nothing in these terms excludes liability that cannot lawfully be excluded or limits your statutory rights.
Contact Us
For booking questions or help during your stay:
Telephone: 01743 891274
Mobile: 07813 008486
Long Mountain Cabins
Pleasant View, Rowley
Shrewsbury, SY5 9RY
